Our Policies. A note about shipping and returns.

CCE has partnered with The Computer Peeps to take care of all of your hardware needs. Whether it's a receipt printer, thermal tag printer or your inkjet/laser printer, we can help!

The Computer Peeps has a combined 15 years of experience and specialize in the Resale Industry. For a fee, their highly trained technicians use the power of the Internet and specialized software to securely access your computer.

 

 

All hardware purchased through CCE will ship to arrive in 3-7 business days (shipping charges apply). Technical support, which includes printer and all other hardware setup, will be provided for 30 days at no charge for hardware purchased through CCE only. CCE will provide support on hardware purchased through a third party, charges apply.   Please see below for a list of compatible hardware.

RETURNS: All sales are final upon ordering and there are no returns. Reporting a DOA (dead on arrival) is time sensitive (5 days for DOA’s). Returns, regardless of the nature, require ALL original manufacturer packaging and parts and are subject to restock fees. Do not mark mfg packaging or manuals at all. Returns must be authorized beforehand. Unauthorized returns will be refused.

Hardware:

  • Unitech MS210 Scanner or Metrologic 9540 barcode scanner (Most scanners are compatible; we do not recommend used or refurbished)
  • Star TSP 100 or 600 thermal receipt printers (along with the majority of Epson receipt printers)
  • M-S Cash drawer
  • Zebra 2824 or 2844 thermal tag printers
  • Printers: The majority of inkjet/laser printers are compatible with the software. While HP printers will work with the software, some HP printers do not contain all of HP’s drivers needed to run with the software.

If you are receiving a ‘Sub-spooler application’ message, please try the following:

  1. Go to www.hp.com and download the HP DeskJet 990C driver
  2. This driver will show-up in your Control panel under Printers (to access your Control panel, go to start on the lower task bar, then to control panel, then open up Printers)
  3. After you have downloaded the HP 990C driver, open up the Control Panel, then Printers and right-click on the HP990C printer and make it your Default printer. If this is done correctly, there will be a Checkmark by this printer. Make sure there is only one icon for each printer.
  4. Go to the Consignment program and print an item.

Please note: The hardware policy is subject to change at any time per CCE.