FAQ: Frequently Asked Questions

How do I download the software?

Here are the directions to download the consignment software:

Please go to our FREE DEMO page.
Choose either Consignment Ease or Consignment Success and click on the download icon.
Run the program, click run or ok through the Microsoft warning
Click next and go through all the defaults when the program is installing until you get to finish

***If you have Windows 7 or Vista, install the program directly to the C drive when prompted at the install page.

The Consignment Ease or Consignment Success icon will be on your desktop, open it up
Select register now and email us the serial #; we will email back a registration key.

My computer crashed, and I had to buy a new computer, what do I do?

Follow the download instructions and email us the serial number.
Users with current technical support can download the most current version.
If you do not have current tech support, please download Version 7 and email us the serial number.
If you are on a network, please read through our network policy as each computer must be running the same version of the software.

How do I do a consignor purchase?

Select Consignor Purchase from the side menu bar or directly from within the Sales screen.
Select the consignor.
Enter the item(s) on the invoice and you will get a total on the lower right corner.
In the payment area, CONSIGNOR is already selected for you as the first payment method. Note: The consignor's credit and balance are displayed here as well. The sum of these two amounts (credit & balance) is the amount available to apply towards the purchase. The program will not allow you to apply an amount larger than what is available.
Use the second drop down arrow and select a payment method (cash, credit) if the consignor owes more money than what is available in the balance & credit fields.
The program will display a message that it will save it as a negative credit, example (5.55), if the consignor had no store CREDIT set aside.
In the consignor screen, you will see the Consignor's balance is the same and the credit column will now contain an amount in parentheses (amount of purchase).
***Consignors with consignor purchases should be settled on an individual basis, NOT in a batch settlement as part of the payout should be issued in CREDIT.

How do I settle a Consignor’s accounts with consignor purchases?

Select settlement & the consignor.
The program will display a box flagging you that they have made purchases. Click ok.
On the left side of the settlement screen the Consignor’s Purchase Credit will display the dollar amount.
On the right side, it automatically defaults to Cash. Use the second drop-down arrow and select Credit and enter the amount from Consignor’s Purchase Credit.
Press enter and it will automatically reduce the cash payout.

I am selling my store, what do I need to do?

Contact CCE via email (info@ccenet.com) to notify us of any license transfer. As we will not transfer the license to the new owner without this verification.
There is a $100 license transfer fee to transfer the software license into the new owner’s name.

My network is running slow, can you help?

Sure, we can. While networking is not covered under the tech support plan we have partnered with the Computer Peeps so you have a one-stop shop solution. A lot of times this can be resolved in a reasonable time period at minimal cost. Please visit our Network Policy for further details.

How do I delete Consignors & Inventory?

Both of our consignment software programs have been designed to track all consignors and their items to provide an audit trail. Therefore, you can feel secure that an employee can’t delete items out of inventory.

Consignors: What you can do for inactive consignors is highlight the consignor’s name, select edit and uncheck the active status. Make sure under File/Program Setup/Consignors that the view only Active consignors is selected.

Items: Directly from within the Sales screen, you can select ‘write-off’ unsold items. Select the consignor and mark the items as return/donate/dispose. Only need to write-off one item, then go to inventory cleanup under Inventory on the top menu bar and write-off.

I have my own credit merchant service already; can I still use the software?

Of course! While we have X-Charge software integrated within our software, we understand you may have already established another relationship. You will use the invoice POS within the software program, and then process the credit card through the machine provided by your credit merchant service.

What are the end of the year reports that I should run?

The most important report would be the Daily Close Out Report. This will display your totals for all payment methods along with sales tax for the date range that you enter.

At the end of a consignment period, our store retains the items if they aren’t picked up.

In either of our programs, go to Inventory on the top menu bar, then to inventory cleanup. Please make sure you always create a backup prior to performing this. You can select one consignor or leave it blank to select all. Then select ‘Retain’ and any other pertinent criteria. The next screen will prompt you to select the consignor account the items are being retained to.

How do I save a backup to the USB drive?

Plug in the memory stick to the USB drive
Go to the program, then Utilities on the top menu bar, then to create a backup
Click on the yellow icon and select your drive where the USB is located, you will need to go into my Computer or Computer.
Double click on the correct drive to open up, then type your file name in, make sure it is named as a zip file (example: backup.zip)
Save file

I am getting a ‘sub-spooler’ error when using my new HP printer?

Please visit our Hardware policy.

I get an error that the ‘rpc server is unavailable’ when trying to print?

You have backed up jobs in that particular printer. Open up the printer on the lower task bar or from the Control Panel and delete the jobs.